Guide Dogs has released new guidance to help retail and hospitality businesses create welcoming, accessible experiences for customers who are blind or partially sighted. With over £446 billion in annual spending power among disabled people and their households, the organisation is urging businesses to recognise both the responsibility and opportunity in supporting customers with sight loss.
The guidance outlines simple, practical steps staff can take — from greeting customers confidently, to offering clear descriptions of menus, layouts and payment processes. It also highlights the importance of sighted guiding skills, accessible self‑service options, and ensuring assistance dog owners feel fully supported.
By adopting these measures, businesses can improve customer experience, build loyalty and ensure people with sight loss can enjoy and use their spaces independently and safely.
A full version of the guidance is available to download here.